Help Center

1. Contact Customer Support: Drop an email or WhatsApp us at 9254021622.
2. Cancellation Window: You can cancel your order anytime before it is shipped. If the order has already been dispatched, cancellation will not be possible.
3. Confirmation: Our team will confirm the cancellation and process your refund (if applicable) within 7 working days.

The invoice that you received with your order is the official GST invoice. It contains all the required GST details and can be used for reimbursement, accounting, and tax purposes.

If you are unable to locate it or need another copy, please reach out to us on our email and we'll be happy to send it to you.

Please ensure your address details are accurate and monitor your phone for calls from the delivery agent. If issues persist, we will prioritize the delivery and work with our logistics partner to resolve it promptly.

If your order is marked as 'out for delivery', but you haven't received any call or attempt for delivery, it's important to monitor calls even if they seem like spam, as they might be from the delivery partner. In case of further issues, we recommend reaching out to us to check the status.

First, check that the delivery address saved with your order is complete and accurate, and stay reachable for the delivery agent's call. If the issue persists, call us at 9254021625 and we'll help update the details.

We are working to resolve any delays swiftly. Please reach out to us at 9254021625 for further assistance.

Make sure you've shared all the required details (Order ID, and bank account details if applicable) and that the returned item has reached our warehouse. Refunds appear under our parent company Autotronics Innovations Private Limited, so do check your bank statement for that name.

No. Per the coupon terms and conditions, if you cancel your order, the coupon cannot be reused. We recommend considering this before proceeding with cancellation.

Yes, Cash on Delivery (COD) is available on eligible items — you'll see the option at checkout if your order qualifies.

Yes — if you're not satisfied with your purchase, we're happy to help.

1. To start a return, place your return request by visiting the link.
2. Once approved, we'll arrange a reverse pickup and process your refund within 7–10 working days.

A return must be initiated within 7 days of receiving the product. Requests submitted after this period may not be accepted.

• The product must be returned in its original condition.
• Items showing signs of wear, damage, or alteration will not be accepted.
• Returns are subject to a successful quality check.
• atovio will not be responsible for any incorrect product handed over at the time of reverse pickup.

Please check that your return request was raised for the correct number of items. If you still notice a mismatch, call us at 9254021625 once we confirm receipt of all items, the remaining refund will be processed.

Yes. Per our return policy, certain items such as masks are non-returnable.

Yes — if you're not satisfied with your purchase, we're happy to help.

1. To start an exchange, place your request by visiting the link.
2. Once approved, we'll arrange a pickup and exchange your product.

Exchanges must be requested within 7 days from the delivery date. The complete exchange process may take 7–10 business days.

• The product must be in its original, undamaged condition.
• Exchanges are subject to stock availability.
• A product can only be exchanged once.

We're sorry for the mix-up! You can request an exchange for the correct color:

1. Call us at 9254021625 and mention "Color Mismatch" as the reason, along with your order details.
2. Our team will confirm the issue and guide you on the next steps.
3. Once approved, we'll arrange a reverse pickup.
4. After we verify the product, we'll ship the correct color to you.

Note: Product must be unused and in original condition with tags intact. Exchanges are subject to stock availability.

Refunds are processed within 7–10 working days from the date your return is approved. The exact time may vary depending on your payment method or bank processing times.

• Back to Source (Pre-paid only): Refunded to the original payment method (card, UPI, etc.).
• Manual Refund for COD: Bank account details are collected via the website; refund is credited directly.

Once processed, you'll receive an email or SMS confirmation with transaction details.

1. Contact us within 24 hours of delivery.
2. Provide photos of the damaged item for verification.
3. Once verified, we will initiate a return, exchange, or refund based on your preference.

1. Report within 24 hours of delivery.
2. Share your order details and supporting evidence. A shipment label picture is mandatory for missing items or incorrect quantities.
3. Our team will investigate and provide a resolution promptly.

Call us at 9254021625 with the following details and we'll update your delivery address:

• Name on Address
• House/Flat, Society, Area, Road
• Landmark
• City, State, Pincode
• Phone Number

Address updates are typically processed by the next working day. If the pincode changes, the order will be re-shipped.

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation is not possible.

You will receive an email or SMS confirmation after your cancellation request has been processed.

Yes. If your payment was made online, a refund will be processed within 7 working days. You will receive a confirmation email or SMS once the cancellation is processed.

No. Warranties are not provided for all products. Currently, we offer a one year warranty on wearable air purifier covering defects in materials and workmanship for 1 year from the date of purchase.

1. Register your warranty at the link
2. Our team will review the claim and, if approved, repair or replace the defective part(s) at no cost.

Note: The warranty is non-transferable and applies to the original purchaser only.

Yes. The warranty is non-transferable and applies only to the original purchaser. atovio's liability is limited to the repair or replacement of the defective parts covered above, and we are not responsible for any incidental or consequential damages.

If reverse pick-up isn't available for your pin code, call us at 9254021625 and our team will guide you on the available options.

No. Once a refund method is chosen and the return request is submitted, it cannot be changed.