Refund policy

Thank you for choosing atovio. We are committed to providing quality products. As our products include electronic components, specific return, replacement, and warranty terms apply. Please review the policy below to understand the conditions and process clearly.

1. Return Eligibility

We have a 7 days return window, which means you have 7 days after receiving your item to request a return.

To be eligible for return, the products must be in:

· Unused or like-new condition, without signs of wear, scratches, or physical damage.

· The product must be returned with its original packaging and all the accessories should be intact inside the box.

Refund shall not be processed in the following cases:

· If the item shows signs of physical damage, dents, scratches, or cracks.

· If the device has been opened, modified, or tampered with.

· If the product has been damaged due to misuse or improper charging.

Initiating a Return request

To begin the process, please follow the steps below:

1. Submit a Request via visiting on the following link

https://atovio.in/apps/return_prime

Return requests made on other channels like WhatsApp, call, social media platforms shall not be accepted.
Your request must include:

o A clear description of the issue you are facing

o 4–5 images or a short video showing the defect or malfunction

2. Verification & Approval
Once we receive your request, our support team will review and verify the issue.
After approval, the return or exchange request will be processed, and a reverse pickup will be scheduled within 24 hours.

3. Reverse Pickup
Our courier partner will attempt pickup within 1–2 business days. Please ensure:

o The product is packed securely in its original packaging

o All accessories, documentation, and components are included

Note: The courier partner may decline pickup if:

o Original product or accessories are missing

o The product shows signs of excessive use, visible damage, tampering, or misuse

4. Refund of the order
Once the product is successfully picked up by the courier partner, and the QC of the product has been verified, the refund shall be initiated within 3-4 days to your original payment mode in case of a prepaid order and the refund will be initiated to the bank account that is provided by you at the time of raising the request in case of a cash on delivery order.

Refund Not Received

If you have not received your refund within the expected timeline, please follow the steps below:

You will receive an email and/or SMS notification from us once your refund has been successfully initiated.
Refunds to the original payment method for prepaid orders may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
If you do not see the refund after this period or require further clarification, please contact our support team, and we will be happy to assist.

Return Fee

A return processing fee of ₹300 shall be applicable in the following scenarios:

Returns raised due to change of preference or the product being no longer needed.
Returns raised due to the reason as did not feel any change after using the product.
Returns initiated for subjective reasons, including look and feel, minor colour variation, or design differences from images.
Returns where the outer packaging is damaged, but the product remains structurally sound and fully functional.
Return requests submitted outside the standard return window, subject to approval.
Returns where the product is inspected and found to be fully functional and free from defects.

This fee covers logistics, handling, and inspection costs incurred during the return process.

2. Replacement Policy

· In case a product reflects a technical issue, one can raise a replacement request within 15 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.

· If the issue is raised post 15 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.

· In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

Initiating a Replacement request:

If you believe your product is defective or not functioning as intended, you may submit a replacement request. To begin the process, please follow the steps below:

1. Submit a Request via visiting on the following link

https://atovio.in/apps/return_prime

Return requests made on other channels like WhatsApp, call, social media platforms shall not be accepted.
Your request must include:

o A clear description of the issue you are facing

o 4 - 5 images or a short video showing the defect or malfunction

o Order details (Name, Contact Number, and Order ID)

3. Reverse Pickup
Our courier partner will attempt pickup within 1–2 business days. Please ensure:

o The product is packed securely in its original packaging

o All accessories, documentation, and components are included

Note: The courier partner may decline pickup if:

o Original product or accessories are missing

o The product shows signs of excessive use, visible damage, tampering, or misuse

4. Dispatch of Replacement Unit
Once the product is successfully picked up by the courier partner, a replacement unit will be dispatched from our warehouse. You will receive tracking details once the shipment is generated.

Note: The complete process of replacement takes an approximate timeline of 12-15 days.

Self-ship process

In cases where reverse pickup service is not available at your pincode, you may be required to self-ship the product back to us. Please follow the steps below to ensure a smooth and secure return:

1. Confirmation from Support Team
If reverse pickup is unavailable for your location, our support team will notify you and request that you self-ship the product.

2. Packaging Requirements

o Ensure the product is securely packed to avoid damage during transit.

o The product must include all accessories, manuals, and packaging.

3. Shipping Address
Please courier the product to the following address:

Autotronics Innovations Private Limited

82, Sector 27/28,

Hisar, Haryana, India, 125001

4. Refund of Shipping Cost
Once the product is received and successfully inspected at our facility, the following will be processed within 48 hours:

o The approved refund amount

o An additional ₹100 reimbursement toward courier/shipping charges

Refunds will be issued to the same payment mode used at the time of purchase, or for COD orders, via bank transfer/UPI.

Sale Period Orders-

Orders placed during promotional periods, discounts, or sale events are not eligible for returns. However, in the event of:

· The colour of the product received is different than the one ordered.

· Received a defective or damaged product

we will be happy to assist with an replacement, subject to stock availability.

Please note that standard inspection and approval criteria will apply before the replacement is confirmed.

Exceptions and Non- Returnable Items-

Certain items are not eligible for return due to their nature or customization requirements. These include, but are not limited to:

· Custom-made or personalized products

· Special orders created on request

· Product’s with direct contact with human body like Face Masks and Nasal Strips

If you are unsure whether your item qualifies for return, we encourage you to contact our support team for clarification prior to initiating a request.

3. Cancellation policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:

· Cancellations request will not be entertained if the orders have already been shipped . Once shipped they will be treated as standard return requests.

· There is no cancellation of orders placed under the Same Day Delivery category.

· No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

4. 30-Day Money-Back Guarantee

· atovio offers a 30-Day Money-Back Guarantee to ensure that you have complete confidence when purchasing our products. If for any reason you are not satisfied, you may be eligible for a refund under this guarantee.

· We request all customers to carefully review the Terms & Conditions associated with the 30-Day Money-Back Guarantee before initiating a request, as specific eligibility criteria, timelines, and exclusions apply.